Refund policy

OUR PROMISE

We stand behind the Evermore Collagen & Creatine Blend. Collagen and creatine deliver their best results with consistent daily use over a full three months, which is exactly why our guarantee runs for ninety (90) days. If you genuinely use the product and do not see the results you hoped for, you are eligible for a refund.

Results are personal, and we will never ask you to prove or debate them. What we do require is proof that the product was actually used, verified as described below.

HOW IT WORKS

The first three (3) pouches of your order are covered in full and do not need to be shipped back to receive your refund — proof of use is provided by photo instead. If your order included more than three pouches (for example, a six-pouch bundle), the additional pouches beyond the first three must be returned to us unopened to qualify for a refund on those items.

ELIGIBILITY CONDITIONS

  1. Refund window. Your refund request must be submitted within 90 days of the delivery date shown on your shipment tracking. If no tracking data is available, the window is calculated as 90 days from the order date plus 7 days for standard transit.
  2. Proof of purchase. You must provide your order number or the email address used at checkout. The guarantee is valid only on products purchased directly from evermoredaily.com. Purchases from unauthorized third-party resellers or marketplaces are not covered.
  3. Proof of use — required. To qualify, you must have fully used the contents of at least one (1) pouch, and you must submit clear photographic proof with your refund request: a photo showing the empty pouch(es) from your order together with a handwritten note displaying your order number. Claims submitted without valid proof of use will not be approved. Evermore reserves the right, at its reasonable discretion, to instead require the physical return of the used pouch(es) before approving a refund; where we exercise this right, we will say so in our reply and provide the return address.
  4. Return of unused extra pouches. Any pouches beyond the first three must be returned unopened, in their original packaging, following the return process below. Refunds on those additional pouches cannot be processed until they are received and inspected.
  5. One guarantee per customer. The 90-Day Money-Back Guarantee may be used once per customer and per household, and applies to your first order only. Subsequent purchases are final sale except as covered under the Replacement Policy (Section 2).

HOW TO REQUEST A REFUND

  1. Email our support team at contact@evermoredaily.com with the subject line "Refund Request," your order number, and your proof-of-use photo attached (empty pouch(es) plus handwritten order number, as described above).
  2. Our team will review your claim and respond within 2 business days. For orders of three pouches or fewer with valid proof of use, no further action is needed — your refund will be processed upon approval. For larger orders, we will issue you a Return Merchandise Authorization (RMA) number together with the return address for the unopened pouches beyond the first three. Where we require physical return of used pouches under Condition 3, this will be stated in the same reply.
  3. Where a return is required, ship the pouches back within 14 days of receiving your RMA number. Return shipping costs are covered by the customer, and we recommend a tracked shipping method; the customer bears the risk of loss in transit for untracked returns. Returns sent without an RMA number cannot be matched to your order and cannot be refunded.
  4. Approved refunds are processed within 2 business days (for orders requiring a return, within 2 business days of the return being received and inspected). Refunds are issued to the original payment method only. Depending on your bank, it may take a further 3 to 5 business days to appear on your statement.

WHAT IS REFUNDED

Refunded: the full purchase price of the covered pouches, including any sales tax collected on that amount.

Not refunded: original shipping and handling charges, and return shipping costs where a return is required. A $5.00 reprocessing fee is deducted, once per order, only where pouches are physically returned to our warehouse; no fee applies to photo-verified refunds on orders of three pouches or fewer.

EXCLUSIONS

The 90-Day Money-Back Guarantee does not apply to:

  • Claims without valid proof of use as described in Condition 3, including photos that do not show the pouch(es) empty or do not include the order number;
  • Claims where no pouch has been used (unopened, unused orders may instead be accepted at our discretion as a standard return, subject to the return process and reprocessing fee);
  • Repeat orders, or orders placed after a previous refund to the same customer or household;
  • Products purchased from unauthorized resellers or marketplaces;
  • Orders where fraudulent activity, abuse of the guarantee, manipulated or reused photographs, or violation of these terms is identified (see Section 4);
  • Products explicitly marked "Final Sale" at the time of purchase.